Working Title: OPS EMPLOYMENT PROGRAM SPECIALIST - 40099708
Pay Plan: Temp
Position Number: 40099708
Salary: $20.70 Hourly
Posting Closing Date: 05/23/2024
Total Compensation Estimator Tool JOB TYPE: FULL TIME / OPSPOSITION LOCATION: TALLAHASSEE, FL (relocation benefits are not available for this position)
OPS EMPLOYMENT PROGRAM SPECIALIST This position will be used for multiple vacancies.
OPEN COMPETITIVE www.floridajobs.org
Your Specific ResponsibilitiesUnder the general supervision of the Benefits Program Supervisor/Analyst, reviews and analyzes Fraud, Non-Fraud and Non-Monetary overpayment determinations in the Reemployment Assistance Program. This position requires the incumbent to be quality and customer focused; to assist in improving all work processes and to assist in meeting the missions and goals of the department. When necessary or requested, attend training and be willing to cross train to enhance knowledge, skills, and abilities.
Responsible for reviewing and handling claims associated with CONNECT Workflow Queues, Corrected Desk Pay Order (DPO’s), Employer Protest, Wage Credit Post Audit (UCO-2), phone calls, and associated mail daily.
Performs Other Related Duties As Required. Required Knowledge, Skills, and Abilities:
Knowledge of reemployment assistance law, rules, policies and procedures.
Ability to collect, evaluate and analyze data relating to reemployment assistance programs.
Ability to review reemployment assistance functions to measure effectiveness.
Ability to develop training materials and train others.
Ability to work independently.
Ability to utilize problem-solving techniques.
Ability to plan, organize and coordinate work assignments.
Ability to effectively communicate verbally and in writing.
Ability to establish and maintain effective working relationships with others.
Our Organization And MissionFloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.
FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)
Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/
The Work You Will DoThe OPS Employment Program Specialist is a member of the Wage Audit team within the Bureau of RA Claims Processing.
This is a highly responsible position requiring extensive knowledge of the Reemployment Assistance Law and Department procedures. The person in this position is responsible for several complex programmatic functions performed within reemployment assistance relating to claimant eligibility and employer chargeability that have statewide applications. The person in this position may be responsible for processing Florida liable claims, providing claimant instructions and taking necessary actions relative to claims activities as a result of working with the Voice Response system. Professional work requiring not only extensive knowledge of the Reemployment Assistance Law, regulations, policies and procedures, but also the ability to plan, organize and coordinate work assignments, and work cooperatively with others.
How You Will GrowFloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with our Vision and Mission, the employee:
Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
Uses knowledge acquired through education, training, or experience to complete tasks.
These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.
Where You Will WorkTallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. T allahassee is a mid- sized city in the heart of Florida’s Big Bend. FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.
Tallahassee Is
Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources ( https://talgov.com/ )
Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )
Within a state having no state income tax for residents of Florida
( health, life, dental, vision, and other supplemental option )
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment
For a more complete list of benefits, visit www.mybenefits.myflorida.com .
We care about the success of our employees.
We are always improving our technology, our tools, our customer’s experiences, and ourselves.
A rewarding experience for reliable, compassionate, and professional employees.
Pay$20.70 Hourly
Qualifications As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. Minimum
Duties and responsibilities of this position must be performed at the official work site of the Department.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Government Administration
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